Get in Touch

During business hours (Mon-Fri 10 AM - 6 PM PKT), we respond to WhatsApp messages within 30 minutes and emails within 2 hours. Phone calls are answered immediately. Outside business hours, WhatsApp messages for urgent visa deadlines are answered within 4 hours. All form submissions receive a response within 24 hours.

For quick questions, document sharing, or if you're outside Pakistan, WhatsApp is best — it's faster and you have a written record. For in-depth consultations about your profile, university selection, or visa strategy, a phone call is better — you'll get a dedicated 30-minute slot with a counselor. You can also book a free in-person consultation at our Lahore office.

Yes, walk-ins are welcome during office hours (Mon-Fri 10 AM - 6 PM, Sat 10 AM - 2 PM). However, to guarantee a 60-minute slot with a senior counselor, we recommend booking in advance via WhatsApp at +92 300 4027794. Walk-in sessions are typically 15-20 minutes; booked consultations are 60 minutes.

For the fastest help, please have: (1) your academic transcripts or most recent qualification, (2) any test scores (IELTS/TOEFL/GRE), (3) your CV/resume, (4) a list of countries or universities you're interested in, and (5) your budget range. If you don't have all of these, don't worry — we'll guide you on what's needed based on your specific situation.

For general inquiries, no — we respond the next business morning. However, for urgent visa interview deadlines, admission offer expirations, or travel emergencies, our counselors monitor WhatsApp outside hours. Mark your message as "URGENT" and include your deadline date, and we'll prioritize it. The WhatsApp number +92 300 4027794 is monitored 7 days a week.

Absolutely. Our counselors are fluent in Urdu, Punjabi, and English. You can communicate in whichever language you're most comfortable with — just mention your preference in your first message. For students from other regions, we can also arrange counselors who speak additional languages on request.

Not necessarily. Once you submit the assessment form, a counselor will reach out to you within 24 hours via your preferred contact method. However, if you have urgent questions or want to expedite the process, feel free to WhatsApp us with your reference ID (from your confirmation email) and we'll prioritize your case.